Contact Us
Got a question about a review, spotted something out of date, or want to flag an issue with one of the sites we cover? This page tells you how to reach Real Money Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days. Please include as much detail as possible — the casino name, the page you're referring to, and a short description of your question or concern — so we can look into it properly.
What we can help with
- Corrections or updates to bonus terms, ratings, or offer details listed on the site
- Questions about how we assess and rank the online casinos featured here
- Feedback on your own experience with a casino we've reviewed
- General queries about how online casino bonuses, licensing, or payment methods work
- Suggestions for casinos or topics you'd like to see covered
What we can't help with
Real Money Casinos is an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your player account with any of the brands listed on this site. For anything account-specific — a delayed withdrawal, a locked account, or a bonus that hasn't credited correctly — you'll need to contact that casino's own customer support team directly, usually via live chat or the help section of their site.
If you're dealing with a dispute you feel hasn't been handled fairly, most US states with regulated online gambling have a licensing body or consumer protection office you can escalate to. Check the casino's licensing information, usually shown in their site footer, for the right contact.
Before you get in touch about a bonus
A large share of the messages we get are about welcome offers like the ones shown on this site — deals such as Raging Bull's 410% match up to $10,000 plus 50 free spins, or Ignition's 300% welcome bonus up to $3,000. These come with wagering requirements, game restrictions, expiry dates, and maximum withdrawal caps set by the casino, not by us. Always read the full terms on the operator's own site before you claim an offer, since we list headline figures but the casino sets the fine print.
If gambling has stopped being fun
If you're contacting us because gambling is causing you stress, financial strain, or affecting people around you, please don't wait for a reply from us first. Our Responsible Gambling page has practical information on setting deposit and time limits, self-exclusion programs, and where to find state and national support services.
Other useful pages
If you're looking for background on who runs this site and how we put our reviews together, visit our About Us page. For the legal terms that govern use of Real Money Casinos, see our Terms and Conditions.